EFFECTIVE DATE: Oct 7, 2020

DemandWell respects each individual’s right to personal privacy. This Privacy Policy is designed to assist you in understanding how DemandWell will collect, use and safeguard any personal information you provide on the website www.DemandWell.com and the DemandWell Service. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged DemandWell.

 

APPLICATION DATA

As part of the DemandWell services, we do not store financial or healthcare data. DemandWell may store information related to our customers’ marketing initiatives, which they determine is required to provide our services and technology. This includes but may not be limited to search engine rankings, intended search keywords, website page content, and website click engagement, all of which is either publicly available information or connected to the DemandWell application via customer consent and productized integrations. We respect the privacy of all users, and consider all data that is collected to be private, unless it is otherwise publicly disclosed by the customer, as may be the case with website marketing content. DemandWell may access this data only for the purpose of providing the DemandWell Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law. DemandWell will not distribute or sell your information to a 3rd party, except as disclosed in this policy. When you utilize the DemandWell Service globally, data is submitted and transferred into the United States and you hereby consent to such transfer.

DemandWell may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.

 

ACCOUNT INFORMATION

We collect email addresses from those who contact us via email, and ask for information such as your email address and name when you become a customer with DemandWell. The information we collect is not distributed or sold to a 3rd party. It will only be used to communicate with you about your DemandWell account, and where needed as part of certain DemandWell features.

We will retain your information and personal information we process on behalf of our clients for as long as your account is active or as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

WEB SERVER LOGS

For statistical purposes, DemandWell will gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. This information is only used internally, and is not distributed or sold to a 3rd party. DemandWell uses this information to analyze trends, to administer the DemandWell website and to gather demographic information about its user base as a whole. DemandWell does not link this automatically collected data to personal information.

 

DISCLAIMER

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. However, any information collected by DemandWell may be shared if it is necessary to investigate, prevent or prosecute illegal activities, suspected fraud, or as otherwise required by law or a valid government request (including, but not limited to, search warrants, subpoenas or court orders) and when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others. DemandWell may also share information if it is acquired by or merged with another company. In this event, DemandWell will notify you via email and or a prominent notice on our website before information is transferred and becomes subject to a different privacy policy. DemandWell reserves the right to use and disclose any information collected that is not in personally identifiable documents.

 

COOKIES

Technologies such as cookies, beacons, tags and scripts are used by DemandWell and our marketing partners, affiliates, or analytics or customer service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

 

THIRD-PARTY WEBSITES

DemandWell is not responsible for the practices employed by websites linked to or from the DemandWell website, nor the information or content contained therein. When you use a link from the DemandWell website to another website, our Privacy Policy is no longer in effect. Browsing and interaction on any other website, including websites which have a link to the DemandWell website, is subject to that website’s own rules and policies.

 

SOCIAL MEDIA WIDGETS

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

 

INTEGRATION SERVICES

We give you the opportunity to use integration services by logging into your existing tools. This service will authenticate your identity and provide you the option to share certain personal information to use with the DemandWell service.

 

GOOGLE USER DATA

DemandWell provides the ability for users to log into our platform by authenticating with their Google account, via oAuth. When this occurs, no passwords are exchanged or stored. DemandWell only stores an authentication token, which can be revoked at any time by logging out of DemandWell, or by removing DemandWell from the list of authenticated services in your Google account. When signing in with Google, DemandWell receives only your basic account information, which includes the Google email address, avatar image URL, and full name for the Google account you choose. This data is used only to authenticate your session with the DemandWell platform, and to populate the respective user fields in DemandWell. DemandWell does not require any other additional scopes, Restricted Scopes, or permissions beyond this “Profile” scope, which is the minimum required by Google when implementing oAuth authentication. 

 

CHANGES

DemandWell reserves the right to modify this privacy policy at any time, so please review it frequently. If material changes are made to this policy, we will notify you here, by email, or by means of a prominent notice on the DemandWell website home page prior to the change becoming effective.

 

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California Civil Code Section 179.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact privacy@DemandWell.com.

 

COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT

The DemandWell website and DemandWell services are not intended for children under the age of 18 nor do we knowingly collect personal information from children under 18. As a business service, DemandWell does not target its offering toward, and does not knowingly collect any personal information from, users under thirteen (13) years of age.

 

POLICY ACCEPTANCE

By using the Website and the Services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, you may discontinue use of the Website or the Services.